How long will my order take to arrive?
Country: | Carrier: | Standard: | Express: |
United States | FedEx | NA | 2 business days |
Australia | AusPost | 2-6 business days | 1-3 business days |
New Zealand | AusPost | 8-12 business days | 4-8 business days |
Rest of World |
FedEx (Express) FedEx/USPS (Standard) |
2-10 business days | 1-3 business days |
Please note: The above transit times for delivery are estimates only.
US Armed Forces - We are only able to ship via USPS to Armed Forces addresses.
PO Boxes - FedEx is unable to deliver to PO Boxes. Please note if you ship to a PO Box, we will need to ship your order with USPS even if you have opted for FedEx.
Orders are normally dispatched within 1-2 business days (excludes weekends & Public Holidays). Any orders placed after Business hours will normally be processed the following day.
Orders to Australia & New Zealand are shipped from our Australian Warehouse based in Ballina, NSW. Orders to USA & Rest of World are shipped from our USA Warehouse based in Los Angeles, California.
Please note that the customer is responsible for any import duties or local taxes.
Important Delivery Information:
Please keep an eye on your tracking as some items are being delivered to the local collection center, or redirected to your local collection centre, if no-one is at your address to accept your delivery.
Otra is not responsible for the reshipping costs if your order is returned to us. If your order is returned to us, the customer will be responsible for paying the reshipping fee. Australian & New Zealand customers: There will also be a $10 processing fee for all RTS (return to sender parcels), this is in addition to any reshipping fees should you wish to reship your parcel.