Standard Delivery
The expected time for standard delivery is 3 to 5 business days once your order has shipped..if your package is deemed as "delivered" please contact the service provider directly for any delivery issues.
Express Delivery
Once shipped your order will arrive within 1-3 business days. Any orders placed after Business hours will be processed the next day
Return
Not, quite right? Return your frames to us in their original condition with swing tag and original packaging within 7 days of delivery for a store credit. We do not offer refunds, nor cover return postage.
Exchange
We want you to be completely happy with your purchase, and we understand that you have not had a chance to try on the sunglasses, we a happy to accept returns. Items must be unworn and in their original condition and packaging and sent back within 7 days of receiving it.Please also note, we cannot accept glasses back that have makeup or lens smudges visible. We do not cover the shipping costs for your return.. For defective items, please see the “Warranty” section below for the return process. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, fading or nose piece and frame deterioration. Please do not leave your loved sunglasses in your car, exposed to high heat as this may reshape your glasses.
Warranty Claims
If your product arrives with a defect, you have 7 days to notify us.
We cover 3 month warranty for your purchase, but does not include the following: the warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, fading or nose piece and frame deterioration
Please send a photo of the defect to: contact@otraeyewear.com along with your order number.
If you have purchased your Otra's from a retailer, please contact your place of purchase.
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