FREQUENTLY ASKED QUESTIONS

How long will my order take to arrive?

 Country: Carrier: Standard: Express:
United States FedEx NA 2 business days
Australia AusPost 2-6 business days 1-3 business days
New Zealand AusPost 8-12 business days 4-8 business days
Rest of World

FedEx (Express)

FedEx/USPS (Standard)

2-10 business days 1-3 business days

Please note: The above transit times for delivery are estimates only. 

Orders are normally dispatched within 1-2 business days (excludes weekends & Public Holidays). Any orders placed after Business hours will normally be processed the following day.

Orders to Australia & New Zealand are shipped from our Australian Warehouse based in Ballina, NSW. Orders to USA & Rest of World are shipped from our USA Warehouse based in Los Angeles, California.

Please note that the customer is responsible for any import duties or local taxes.

 

Important Delivery Information:

Please keep an eye on your tracking as some items are being delivered to the local collection center, or redirected to your local collection centre, if no-one is at your address to accept your delivery.

Otra is not responsible for the reshipping costs if your order is returned to us. If your order is returned to us, the customer will be responsible for paying the reshipping fee. Australian & New Zealand customers: There will also be a $10 processing fee for all RTS (return to sender parcels), this is in addition to any reshipping fees should you wish to reship your parcel.

 

Returns:

SALE & BOGO Black Friday Sale Products - Please choose carefully as items purchased from our Sale section or BOGO promotion are final sale, no returns accepted.

We want you to be completely happy with your purchase. We are happy to accept returns for a Store Credit which can be used on a future purchase.

Please send an email request for return within 7 days of delivery to contact@otraeyewear.com

Please state your order number in your email to us so that we can easily locate your order in our system.

Items must be unworn and in their original condition and packaging. Please note the customer is responsible for return shipping costs.