FREQUENTLY ASKED QUESTIONS

How long will my order take to arrive?

We ship your order within 1-2 business days. Our orders are shipped from our Los Angeles warehouse. Currently postal services are facing delays due to COVID-19.

The customer is responsible for any import duties or local taxes.

  Returns

We offer returns for an exchange or credit note to our website, for a future purchase.

Please send an email request for a return number within 7 days of delivery to hello@otraeyewear.com

Please state your order number and reason for return.

We want you to be completely happy with your purchase, and we understand that you need to try on sunglasses. Items must be unworn and in their original condition and packaging. We will not be held responsible for return shipping costs. For defective items, please see the “Warranty” section below for the return process.