How long will my order take to arrive?

We ship your order within 1-2 business days. Our orders are shipped from our Los Angeles warehouse. Currently postal services are facing delays due to COVID-19.

The customer is responsible for any import duties or local taxes.

 

*International Delivery Delays: Our Standard Delivery option for international orders is experiencing delays to delivery time frames due to the worldwide COVID outbreak. We recommend allowing an extra 5-10 working days for delivery 

Some regions may take up 3 weeks for delivery through USPS.

 

Returns

We offer returns for an exchange or credit note to our website, for a future purchase.

Please send an email request for a return number within 7 days of delivery to contact@otraeyewear.com

Please state your order number and reason for return.

We want you to be completely happy with your purchase, and we understand that you need to try on sunglasses. Items must be unworn and in their original condition and packaging. We will not be held responsible for return shipping costs. For defective items, please see the “Warranty” section below for the return process.