Delivery/ Transit Times
|2 business days
|2-6 business days
|1-3 business days
|8-12 business days
|4-8 business days
|Rest of World
|2-10 business days
|1-3 business days
Please note: The above transit times for delivery are estimates only.
Orders are normally dispatched within 1-2 business days (excludes weekends & Public Holidays). Any orders placed after Business hours will normally be processed the following day.
Orders to Australia & New Zealand are shipped from our Australian Warehouse based in Ballina, NSW. Orders to USA & Rest of World are shipped from our USA Warehouse based in Los Angeles, California.
Please note that the customer is responsible for any import duties or local taxes.
Important Delivery Information:
Please keep an eye on your tracking as some items are being delivered to the local collection center, or redirected to your local collection centre, if no-one is at your address to accept your delivery.
Otra is not responsible for the reshipping costs if your order is returned to us. If your order is returned to us, the customer will be responsible for paying the reshipping fee. Australian & New Zealand customers: There will also be a $10 processing fee for all RTS (return to sender parcels), this is in addition to any reshipping fees should you wish to reship your parcel.
SALE & BOGO Black Friday Sale Products - Please choose carefully as items purchased from our Sale section or BOGO promotion are final sale, no returns accepted.
Not, quite right? Please reach out to our team to request a return within 7 days of delivery. Once you've spoken to our team, please return your unworn frames in their original condition with swing tag and original packaging within 7 days for a Store Credit. We do not offer refunds and we don't cover return postage.
Items must be unworn and in their original condition and packaging and sent back within 7 days of receiving it. Please also note that we cannot accept glasses back that have makeup or lens smudges visible.
For defective items, please see the “Warranty” section below for the return process. The warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, snapped temples or hinges, fading or nose piece and frame deterioration. Please do not leave your sunglasses in your car or exposed to high heat as this may reshape or weaken your sunglasses.
If your product arrives with a defect, you have 7 days to notify us.
We cover 3 month warranty for your purchase, but does not include the following: the warranty does not cover normal wear and tear, scratched or broken lenses, lost screws, snapped temples or hinges, fading or nose piece and frame deterioration.
Please send a photo of the defect & your order number to: email@example.com
If you have purchased your Otra sunglasses from a retailer, you will need to contact the retailer where you purchased from.